HELP / FAQ
FAQ
A few useful answers before and after you order.
A few useful answers.
How do I choose a piece?
Begin with the product photos, description and dimensions. If you would like help comparing options, send us a note before ordering.
Where can I find delivery details?
Delivery details are shown at checkout and in your order confirmation. For the current terms, please read our shipping policy.
Can I change an order?
Contact us as soon as you can with your order number. If your order has not entered processing, we will check what is possible.
What if something is wrong with my order?
Use the contact form with your order number and clear photos of the issue. We will review the details and help with the next step.
Where can I read about returns?
Please read the refund policy for eligibility and the return process before sending anything back.
How can I contact FLORAPETALE?
Use the contact page for product questions, order help or anything else. Including an order number helps us find the right details.